/ REPUTATION / PR · MULTI-TENANT SAAS
RepAI
A manual advisory service turned into a productised, multi-tenant reputation-management SaaS the firm resells to its own clients.
/ The challenge
Media monitoring and reputation advice were delivered as manual consulting — reading coverage, assessing risk, drafting responses by hand. Valuable, but it couldn't scale beyond the hours in the day.
/ What we built
One system at a time
A media-monitoring pipeline ingesting global coverage via the Onclusive API.
Media stories feed — AI sentiment & risk scoring
AI sentiment and risk scoring on every story, with high-risk alerts and scored daily digests.
AI-drafted response recommendation
AI-drafted response recommendations flowing through an approval workflow with role-based access.
High-risk alerts
Workspace-per-client multi-tenant architecture — one platform, many clients.
Scored daily digest
A media-monitoring pipeline ingesting global coverage via the Onclusive API.
AI sentiment and risk scoring on every story, with high-risk alerts and scored daily digests.
AI-drafted response recommendations flowing through an approval workflow with role-based access.
Workspace-per-client multi-tenant architecture — one platform, many clients.
/ The outcome
A service business, given a recurring-revenue product — consultatively onboarded, resold at a premium, and running on one system. Delivered ahead of schedule, with positive feedback from prospective customers and investors.
YOUR OPERATIONS, SYSTEMISED